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When dealing with negative sentiment, you should:

Options:

  1. Ignore it, the customer will probably forget about it
  2. Check to see if the customer’s problem is the company’s fault. If not, let them know
  3. Address it quickly, and take the conversation to private messaging as needed
  4. Ask your brand advocates to target the customers message with hostile replies

Correct answer: Address it quickly, and take the conversation to private messaging as needed

Ravi Prakash

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