Home » Hootsuite Social Marketing Certification Exam Answers { 2021 Updated } » Since a business cannot follow their Facebook followers directly, it’s important to build a community and demonstrate customer care by _______________.

Since a business cannot follow their Facebook followers directly, it’s important to build a community and demonstrate customer care by _______________.

Options:

  1. sharing lots of new content and promotional materials each day
  2. responding to questions and comments from customers on your Facebook post’s comment threads quickly and thoughtfully
  3. all of these
  4. requesting to follow your business’ Facebook followers from your own personal account
  5. sending each new follower a standardized, formal Facebook message to thank them

Correct answer: responding to questions and comments from customers on your Facebook post’s comment threads quickly and thoughtfully

Back to top