Home » Hootsuite Social Marketing Certification Exam Answers { 2021 Updated } » If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

Options:

  1. dismissively – if you don’t know the answer to a question, it’s likely not an important concern
  2. honestly – explain you don’t have an answer, but that you’ll get back to them with it
  3. vaguely – it’s best to avoid admitting to customers that you don’t know the answer
  4. confidently – it’s best to take your best guess at an answer, and convey it with confidence

Correct answer: honestly – explain you don’t have an answer, but that you’ll get back to them with it

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